Follow these simple guides to troubleshoot problems when using PayCliq POS. You can also use these steps to resolve issues with similar terminals (POS).

1. Authenticating

Issue: Unable to authenticate the terminal.

Solution: Check if the WiFi is enabled. If it is, switch it off and ensure the SIM card is securely inserted into its port.

2. Printing Issue

Issue: Printing errors or failure.

Solution:

• Check the paper orientation; ensure it’s loaded correctly.
• Replace the paper roll with a quality one if necessary.
•  Inspect the roller for damage; replace if broken.

3. Terminal Not Turning On

Issue: The terminal is unresponsive or not powering up.

Solution:

•   Connect the terminal to a power source using the charger.
• Allow the terminal to charge for at least 15 minutes; a blue indicator light confirms charging.

4. Authentication Failed

Issue: Authentication process unsuccessful.

Solution:

• Call customer support for assistance.
• Ensure the terminal is registered to the merchant’s profile.

5. Declined Transaction and Customer Debited

 Issue: Transaction declined, but customer’s account debited.

 Solution:

• Merchants should initiate a dispute at the terminal.
• Customers should expect a reversal within 48 hours.

You can address common issues encountered with the PayCliq terminal using the above-mentioned steps. These guides will ensure smooth transactions and operational efficiency. If problems persist, always seek assistance from customer support for further guidance and resolution.